We looked around at several food venues and decided to go to the one with the least amount of people in line. The one we chose had about 12 people in front of us so we thought that was our best option We ended up waiting one full hour for a burger and a bag of potato chips each! Several people that came in line after us ended up leaving while others of us just became more frustrated. There were no less than 5 people working behind the counter When we sat down to eat 1 hour after we realized that we were completely dry and were so over the experience that we thought just to get out of there.
All I got in return was the option of discount coupons for a later visit. He seemed unconcerned, uninterested and basically brushed us off. I refused the coupons with the thoughts I won't be back and the four of us walked away completely disappointed with the whole experience and felt overall ripped off! I shoulda insisted on my money back! So, WnW, my advice to you is to get your act together, train your staff well, monitor them and mostly, focus on good customer service!
If you read this, I'd really like my money back!! I'm sorry you feel that management was not caring or that by not providing you with a full refund on a busy day means that we do not care about customer service.
Unfortunately, you visited the park on a very busy day, which meant long lines. We are very clear on busy days that it will be busy and it is up to the individual as to whether they want to visit that day or return on a day that might not be as busy.
I was disappointed mainly with the group events manager Heather Smith. Before the park opened she was soliciting for business at local establishments.
We began a conversation about the waterpark and my daughter's fascination with water slides. At the end of the conversation she offered a complimentary pass for my daughter and I. I was told to send my address and I would receive a pass to attend the waterpark. The passes didn't show. I contacted her again thinking it was a simple mistake and was reassured they were coming. Well, it is obvious the tickets didn't not arrive. We visited the waterpark anyways and my daughter loved it.
There was long line-ups but the atmosphere was fantastic. My low rating was for the employee who made us believe something that she either couldn't produce or was simply playing games. I glad my daughter never understood the situation and was not let down by a insensitive person. Shame on this employee and her way of doing business. This is what Toronto needed - a great waterpark. A few growing pains with long slide lineups as the staff still have no sense of hustle, but hopefully that will change.
The food however is lousy. Same with the hotdog. And the teenager who was working the grill showed no interest and obviously had no clue about food prep. Although condiments like onions, hot peppers etc were available, he did not ask if I wanted any. My family and I, with our annual passes, will be eating well at home before we come here from now on. Axel, Toronto. What food concession did you purchase your burger from as we do not have square patties, we toast our buns and do not have hot peppers as a condiment?
Lines were extremely long for both rides food and parking. Disappointed and not worth the cost. Visit somewhere else folks. Skip to main content. Sign in to get trip updates and message other travelers. Wet and wild Toronto - don't even bother - Wet 'n' Wild Toronto. Wet 'n' Wild Toronto. Review Highlights. Reviewed September 6, Reviewed September 5, Wet and wild Toronto - don't even bother.
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