Award codes may not be sold to another participant. Processing Fee — Active requires an online processing fee for any credit or debit card transactions processed for North American events. The rate varies by location. Tax — Based on the region or state law, customers will be subject to sales tax. For North American events, sales tax will be added for particular ticket types based off tax rules and will be a separate charge on top of their registration, displayed at checkout.
The customer must first purchase both registrations at full price, attend the events, and then email [email protected] to receive a partial refund. The refund will apply to the base cost of the ticket, not the processing fees or taxes. Registrations associated with free discount codes are not eligible for this promotion, including Groupon.
For circumstances where the customer has trouble registering online within 24 hours before a price increase and contacts customer support within hours of the error, Tough Mudder will offer the previous price to the customer via either a discount code or refund for the difference in price. Once the customer gets a tattoo, they can submit a tattoo entry form on our website here. The request form must be submitted within 1-month of the desired Tough Mudder event to gain free entry.
Each tattoo submission is reviewed, validated, and assigned a free code. Registrations redeemed with a code earned from a tattoo may not be transferred to another person.
Lifetime Pass — If a Lifetime Pass is awarded or earned, a customer is given access to free entry to all TM events in one country per year.
Lifetime passes will be activated each season annually in January. Registrations must be redeemed no later than two weeks ahead of each Tough Mudder event weekend. Registrations redeemed with Lifetime Pass may not be transferred to another person. Season Pass — Tough Mudder offers customers the ability to purchase a season pass, which gives access to a specified number of Tough Mudder events in a calendar year. Each pass will specify the valid events. Season Pass registrations must match the name and email address of the buyer and may not be transferred to another person.
Referral rebate — If a Tough Mudder event offers a referral rebate for getting friends to register, the exact referral URL provided in myevents. Retroactive refunds will not be applied. Skip to content. Customer Service Policies. Search for: Search Button. Tough Mudder seems like a perfect community for all those who have sporting challenges in their blood. Registration and the event ticket are usually the major requirements for being a part of races.
Yet, unforeseen circumstances can always ruin plans. People don't usually pay much attention to the refund policy in time, which is a huge mistake. To ensure that in case of contingencies you can get a full refund for your ticket, you need to provide yourself with booking refund protection. You will also have to return the purchased ticket. For certain situations, you need to obtain evidence to substantiate your claim. The verification includes a death certificate, a medical note, or any other kind of report that can confirm your reasons.
There are only two ways of requesting a refund from Tough Mudder. You can do it through the specific booking refund form or via the DoNotPay app. Registered in England Company No. Email: [email protected]. Skip to content. Tough Mudder Refund Policy.
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